MTN dropping the pap on the floor

I went to MTN on Saturday 26 April, as I’m due for an upgrade. The guy at MTN President Hyper told me that seeing that I want a new number, I need to take a new contract. I’ve app**** and everything was approved. Then he says that he will send me a mandate for the debit order, this will take two hours, two later still nothing. I went back and while waiting for him to finish with a client I went to the bank to see if they can pick anything up on the system nothing, I went to MTN again and request that ge send it again. He said that he will resend, about half hour later he came and say that he spoke to his HO and they have a problem linking with the banks. He then said that I should come back the next day, but he will phone me first seeing that I’m not from Krugersdorp. Till 2 May I didn’t hear from him. I had to go into town and decided to go and see what was going on. He then said that he don’t know what the problem is and will try again, when I went back again he said that I should open a new account, when I said okay we can proceed, he said then that HO is looking what’s wrong and that he will come back to me, till now still nothing. I never experienced such bad service from MTN ever.😭😡