<p>Following my previous review https://www.hellopeter.com/mtn/reviews/worst-experience-ever-91- ********** seemed like they canceled my account after I rep**** since I did not get any statements after that just to be contacted by mail and phone form VVM dept collectors telling me I ow MTN on 26/06/2017. I sent them the original mail(22/04/2015) of the cancelation and the print out of the hellopeter complaint(23/11/2016). They told me that I need a mail from MTN telling them that the contract was canceled and cleared. Phoned MTN where they gave ma a run around and in the end find out that they cannot acces the account since it is now at their legal department and they can only sent a mail to the legal department to contact me. I have been trying to get the legal department to contact me with no luck to find out what is going on. I AM NOT GOING TO PAY R1340.89 AMOUNT FOR SOMETHING THAT WAS SUPPOSE TO BE CANCELED IN 2015!!! Why o why does MTN not want to get out of my life!!! FYI now I might get black listed because of them :(</p>
Good day,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Legal supervisory team for assistance.
Regards,
Ishie.
Best regards,
Good day,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Legal supervisory team for assistance.
Regards,
Ishie.
Best regards,
Good day,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Legal supervisory team for assistance.
Regards,
Ishie.
Best regards,
Good day,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Legal supervisory team for assistance.
Regards,
Ishie.
Best regards,
So just to make this public the legal department of MTN did not even look at my complaint this was their genetic replay:
Thank you for your email.
Dear Customer
Thank you for your email.
Please be advised that the account has been handed over to VVM Attorneys. The client has to contact them for the outstanding balance and for making payment arrangements.
Their contact details are: **********
Will NEVER do use MTN ever AGAIN!!!
So just to make this public the legal department of MTN did not even look at my complaint this was their genetic replay:
Thank you for your email.
Dear Customer
Thank you for your email.
Please be advised that the account has been handed over to VVM Attorneys. The client has to contact them for the outstanding balance and for making payment arrangements.
Their contact details are: **********
Will NEVER do use MTN ever AGAIN!!!
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