MTN Dragging its Feet to Cancel my Contract

<p>I always try to sort stuff out with MTN before writing a review on Hello Peter, but unfortunately MTN's staff made that impossible. </p> <p> </p> <p>I called MTN near the end of October to ask when I can cancel the contract for the other number on my name and was told that since the contract ends on 3 December 2016, I need to phone them on the day. I called again towards the end of November and asked again - I was again told to call on 3 December 2016. I received 2 reference numbers for those calls in November, which were placed on the same day, because I can't trust what one person tells me. So on 3 December 2016, a Saturday, I phone to cancel the contract and to migrate the number to pre-paid. An email gets sent to retentions and I am told that I must wait 2 to 24 hours before someone calls me. I phone again on Monday, 5 December and I'm informed that it will take up to a week to process my request, but that I must not worry - the contract will not auto-renew since I did put in the request on the 3rd and since there is an email to that effect (I have a reference number for that call as well). It's Thursday, 8 December 2016 and still no word from retentions. Unfortunately, when someone at MTN says they'll call back, I wouldn't hold my breath on that one. Please just cancel my contract for ********** and migrate the number to pre-paid! It's a simple request!</p>