lS
lindelwa S
1 reviews | Active since May 2015
14 Apr 2016, 10:59
MTN - downtime
i have been unable to make any outgoing calls since morning , when I called the call centre I was told that systems are down and will be back up at 10 . I called again at 10 only to be told that systems will only be back up at 12 and I will only get assistance until then. this is unacceptable for a network provider . They need to have a reasonable turnaround time to sort out their systems . I cannot even access the internet with my phone .
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
15 Apr 2016, 12:06Hello Siwelali,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that the issues we were experiencing was caused due to an error with a particular system that was effecting internal services and some of our customers in some areas.
The issue was resolved amicably and all services were restored.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that the issues we were experiencing was caused due to an error with a particular system that was effecting internal services and some of our customers in some areas.
The issue was resolved amicably and all services were restored.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
Best regards,
MTN South Africa's reply15 Apr 2016, 12:06
Official
Hello Siwelali,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that the issues we were experiencing was caused due to an error with a particular system that was effecting internal services and some of our customers in some areas.
The issue was resolved amicably and all services were restored.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that the issues we were experiencing was caused due to an error with a particular system that was effecting internal services and some of our customers in some areas.
The issue was resolved amicably and all services were restored.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
Best regards,