MTN downgrade ****

I was told in Feb 2018 my contract is due for upgrade the following month, but when i checked the brochure , because for that month, the deal they offer have nothing i want, I was told by the consultant that my package will be downgraded and charge on monthly basis until I have picked a new package.

But instead, I have received a bill that is higher than previous month for my last month of the 24 month contract. when I go to the MTN shop, I was told there was nothing they can do for me, for the account was modified by the telesales team. and I must try to contact them.

I tried for the next two day, can not get some one to answer, and when I do get some one, they hang up the phone immidiately.

MTN is excellent at calling you when they want you to upgrade your contract or sign up new contract, but when they made a ****up, they are good at avoiding.

Worst mobile company I have experienced. (which I have tried all three major)