mtn downgrade and no internet access since
Yesterday I downgraded one of my 3 contracts to prepaid . After being downgraded I am now unable to use my internet settings .
I have called the call centre number over 10 times . The usual response is I must run through my settings with them or refresh my SIM card . It's been more then 24 hours and I am still in the dark. I have not been given any solid response as to why I am going thru this
If someone could please assist me
Good day Imraan,
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note as per our telephone conversation, a query has been logged for you with reference SMC/***
We will revert to you as soon as we receive feedback from support.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Good day Imraan,
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note as per our telephone conversation, a query has been logged for you with reference SMC/***
We will revert to you as soon as we receive feedback from support.
Warm Regards,
Zanele Mazibuko
Complaints Management team