MTN DOWN THE DRAIN

I have been a client of MTN for roughly 25 years now. Many contracts, great service over the last years. BUT, over the last 2 years their service went from GREAT to APPALLING at the speed of light. It is almost impossible to be assisted in 1 call. Last year, an external MTN associate company made a terrible mess up of my so-called upgrade, and ever since, my contracts have been no good. So thinking of cancelling these contracts as I can get better packages at the competition, a friend said I should rather phone to see what retention packages they have. After 5 calls (where I get transferred and calls get cut off), I'm informed by an MTN agent that I should rather cancel my contract as they cannot offer me a retention package. I needed to confirm my understanding as this behavior is totally ridiculous in any business environment, but it was confirmed that it would be best to cancel. NOW WOW!!!!!!!!!!!!!!!!! IS THAT THE WAY YOU NOW TREAT YOUR LOYAL CUSTOMERS?????????????