CF
Carl F
1 reviews | Active since Feb 2016
15 Feb 2016, 22:58
MTN down for more than 24hours with no feedback
MTN GPRS/Data system down with plus minus 2 000 000 users not being able to connect to internet for more than 24 hours already. The subscribers total was supp**** by MTN call centre. No feedback or progress report from anybody. Call centre says I must go and sleep and check tomorrow morning if service is available. If service is still not up and running I must be patient.
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MTN South Africa's replyOfficial
16 Feb 2016, 07:02Hello MTNless,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Kevin.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Kevin.
MTN South Africa's reply16 Feb 2016, 07:02
Official
Hello MTNless,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Kevin.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Kevin.