MTN down for days without resolution
The MTN network in our area has been down for 4 days. To report the problem you must drive out to an area that does have coverage. On reporting it to MTN coverage department, the following happens. You are bombarded ad infinitum with messages about load shedding depleting the batteries and after patiently holding on for 15 to 20 minutes, the phone is answered. You are told that MTN is aware of the problem and it will be escalated . The next day the same procedure is followed. This continues day after day, except on weekends and after hours, when nobody is available to talk to. The problem is that there is no connectivity to the MTN servers. The tower is down. Running a tracert, it shows that the first tower is down. For two days there has been nobody to this tower. I know, because the tower is being monitored. MTN is either unwilling or unable to provide a service to our community who have vented their frustration via the W/A groups.
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Replies (2)'s updateReviewer Update
22 Jul 2022, 07:18Day 6 without coverage for the community, we cannot even make a phone call. They are not going to work over the weekend. There must be something else wrong here, surely MTN cannot be that useless.
's update22 Jul 2022, 07:18
Reviewer Update
Day 6 without coverage for the community, we cannot even make a phone call. They are not going to work over the weekend. There must be something else wrong here, surely MTN cannot be that useless.
's updateReviewer Update
24 Jul 2022, 16:41Day 9 without data coverage. MTN seemingly cannot provide a service to our community. They should either allow free roaming or let us cancel our contract without prejudice.
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's update24 Jul 2022, 16:41
Reviewer Update
Day 9 without data coverage. MTN seemingly cannot provide a service to our community. They should either allow free roaming or let us cancel our contract without prejudice.
Ref SMC/***
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