MTN DOUBLE TRANSACTIONS

I purchased a data bundle on the mtn app on the 23rd of March 2022. I was debited twice for the amount of R139 from my bank account.

I have been logging calls since then up until today the 12th of April in order to get my money back. I have been sent from pillar to post and have always been told to call back after a few days as there is no update.

When I do inevitably call back I'm put through the same process over and over again. Today I was told that there was only 1 charge done from MTN and that I should contact my bank.

I have contacted my bank and they have confirmed that I was charged twice with both transactions being successful.

I am frankly getting fed up with this now and have no hope that MTN will resolve this issue.