MTN Double debits and horrible customer service

Please think twice before entering a contractual agreement with MTN, as they do not abide by the contractual agreement. My account has been double debited, in one sitting. My account is 100% up to date, however it is clear that there is another problem. After spending the whole morning today, trying to get hold of MTN customer care, i was told that there is a problem on their side, however they cannot assist assist me in terms of what the solution is, simply put. I now have a big gap in my already small budget due to this covid-19 crisis, after being a loyal subscriber for the past eight years, this is the support i receive from MTN support. So please, think twice, before joining MTN. I will be seeking legal advise should this i not get a response from MTN, and i will share my experience on all social media platforms, as to ensure potential customers understand and are aware of what they are possibly in for with MTN. It is not fair, to take monies not owned to you, and place financial pressure on a already suffering household. MTN has not even had the decency to notify me of the error, so should i not have noticed it, it would have gone unnoticed. How many subscribers are caught in the same manner?

Shame on you.