MTN DOUBLE DEBITS!!!!

MTN did not deduct my payment for September. When I called to ask what's happened the lady informed me that I had credit on their side which settled the bill for September. I asked her if she was certain as I can't afford to pay double in October, she then said the invoice for September was already generated therefore October will only be one invoice amount which is R1476. 00.

In October I noticed that MTN deducted R2952. 00 from my account. When I called to ask I was told that I was behind on account and l that's why I had to pay double. I informed the lady that I spoke to a consultant last month. I was then told that there was a system error on their side in September( An error that no one informed me about) and they are sorry but there's nothing they can do from there side now if I don't pay Septembers money my account will be suspended!! How am I held responsible for a mistake that I didn't make??

Does MTN just go around taking people's money not knowing if they are able to afford it? Does MTN think that people doesn't have other financial obligations? Honestly this is ridiculous!! I can't wait to be done with MTN and their horrible service honestly!!!!!!