1 reviews | Active since Oct 2014
MTN double debited my account 2 months in a row and doing nothing about it.
<p>MTN double debited my account last month, I reversed the amount with my bank, as they could not tell me why. Last week I get a message saying they are going to deduct R699 from my account at the end of the month I phone the call centre they tell me no I have two contracts that is why there are two amounts going off. After explaining and arguing to them that I dont they guarentee me that a manager is going to phone me and that they will not debit my account twice this month. I did not get that call and R699 was debited off my account last night. I have been trying for 2 days to contact the call centre. Either I get put on hold with the person and never return or just cut off. I am totally disgusted with your service. I work for an accounting firm in a call centre and I do not have the time and priveledge to spend hours on the phone with your call centre and I not treat my clients like this. Surely you have a system where you can check the clients details and see what I pay a month? I cannot afford that amount to come off my account this month. I want this rectified today please therwise I will take this further. </p>
Please note that I reversed the payment as I was in credit. A manual payment was done in 20 April (ref ********** 40. of R355.40 and a debit order of R344 on the 30th went off, which put me in the credit. I was told that the payment would not go off in May, which it did. Please check your records and let me know.
Please note that I reversed the payment as I was in credit. A manual payment was done in 20 April (ref ********** 40. of R355.40 and a debit order of R344 on the 30th went off, which put me in the credit. I was told that the payment would not go off in May, which it did. Please check your records and let me know.