LM
Louisa M
1 reviews | Active since Feb 2015
18 Apr 2017, 15:18
MTN DOUBLE DEBIT ORDER
<p>I HAVE GOT A DEBIT ORDER WITH MTN. THIS MONTH THEY ASK FOR IT TWICE.</p> <p>I WENT TO STANDARD BANK WHICH CONFIRMED THAT IT IS DEFINETELY NOT A MISTAKE FROM THEIR SIDE, AS MTN HAS THE DEBIT NOT THE BANK. IT IS MTN THAT REQUESTED IT TWICE.</p> <p>I HAVE NOT HAD ANY DEBITORDERS RETURNED FROM MY BANK SINCE I OPENED THIS ACCOUNT</p> <p>YEARS AGO, BUT BECAUSE OF THIS MISTAKE, I HAVE GOT :RETUNED NOT PROVIDED FOR .</p> <p>I WENT TO A MTN STORE. THE LADY SAID SHE WOULD QUERY THE DOUBLE DEBIT AND WILL COME BACK TO ME IN 48HOURS. IT IS MORE THAN WEEK AND I HAVE NOT HEARD FROM THEM.</p> <p>IT IS A KNOWN FACT THAT THE BANK WILL NEVER CLEAR MY NAME AFTER A DEBIT ORDER HAS RETURNED NOT PROVIDED FOR.</p> <p>WHAT CAN I DO TO CLEAR MY NAME FROM THIS INJUSTICE??? MTN DID NOT EVEN COME BACK TO ME. ACCORDING TO THE BANK IT CAN NEVER BE THERE MISTAKE. </p>
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
18 Apr 2017, 23:07Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that our systems shows only one debit order was requested on the 07 April 2017. We have also checked on previous months and were unable to find a double debit on the account for the number ***. We will however be escalating this matter to the relevant department to investigate further.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
MTN Complaints Management Team
Best regards,
MTN South Africa's reply18 Apr 2017, 23:07
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that our systems shows only one debit order was requested on the 07 April 2017. We have also checked on previous months and were unable to find a double debit on the account for the number ***. We will however be escalating this matter to the relevant department to investigate further.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
MTN Complaints Management Team
Best regards,
LM
Louisa M's updateReviewer Update
19 Apr 2017, 07:40I WILL BE ABLE TO SHOW MY BANKSTATEMENTS AND ALSO ASK STANDARBANK FOR A LETTER STATING IT WAS
NOT THEIR MISTAKE. THE INCONVENIENCE IS THAT MY NAME IS NOW BAD , AND NOBODY IS GOING TO CLEAR THAT. DO YOU KNOW WHT IT MEANS NOT SUPP**** FOR???ON YOUR BANKSTATEMENT???? LAST MONTH MY LINE WAS CUT WITHOUT REASON......
LM
Louisa M's update19 Apr 2017, 07:40
Reviewer Update
I WILL BE ABLE TO SHOW MY BANKSTATEMENTS AND ALSO ASK STANDARBANK FOR A LETTER STATING IT WAS
NOT THEIR MISTAKE. THE INCONVENIENCE IS THAT MY NAME IS NOW BAD , AND NOBODY IS GOING TO CLEAR THAT. DO YOU KNOW WHT IT MEANS NOT SUPP**** FOR???ON YOUR BANKSTATEMENT???? LAST MONTH MY LINE WAS CUT WITHOUT REASON......
LM
Louisa M's updateReviewer Update
19 Apr 2017, 07:43IT IS VERY EASY TO PUT A STANDARD APOLOGY BUT IT DOES NOT HELP ME AT ALL.
LM
Louisa M's update19 Apr 2017, 07:43
Reviewer Update
IT IS VERY EASY TO PUT A STANDARD APOLOGY BUT IT DOES NOT HELP ME AT ALL.