MTN double debit error

MTN upgraded there system in May 2020 and a lot of people were doubled.

I was double debited in August and have been struggling to get my money back from MTN for an error that is obviously on there side and with the lockdown people can't wait one to two weeks for there money to be paid back as a lot of people have lost there jobs or had salary cuts.

I losing money as there is banking fees that I have to pay for the error of MTN with won't be paid back to me. I have called and emailed and the support you get is truly one of the worst I have found in a long time.

The following is the thing I had to experience: 1. Needed to call twice for my reference number. 2. Reference was sent to my mothers number (Contract was canceled few months back) and is not the main number also not the number that I gave and call them from. 3. No response from Customercare email on there website.