NC
Naomi C
1 reviews | Active since May 2020
06 May 2020, 08:53
MTN double debit during Lockdown
MTN has double debited my account. I've been trying to get hold of them but with no luck. I've mailed them, contacted them on twitter - no response. I'm not the only one. If this is a system glitz, they need to tell us and FIX it asap. The timing of this is unfortunate. Businesses really can't afford to give bad service at any time, but especially now and the lack of communication is not helping.
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
06 May 2020, 11:19Dear Naomi
We do apologize for the inconvenience it may have caused. Please note that we are aware of the issue and our support team will be crediting all impacted customers within the next few days.
Kind Regards
MTN Complaints
We do apologize for the inconvenience it may have caused. Please note that we are aware of the issue and our support team will be crediting all impacted customers within the next few days.
Kind Regards
MTN Complaints
Best regards,
MTN South Africa's reply06 May 2020, 11:19
Official
Dear Naomi
We do apologize for the inconvenience it may have caused. Please note that we are aware of the issue and our support team will be crediting all impacted customers within the next few days.
Kind Regards
MTN Complaints
We do apologize for the inconvenience it may have caused. Please note that we are aware of the issue and our support team will be crediting all impacted customers within the next few days.
Kind Regards
MTN Complaints
Best regards,
NC
Naomi C's updateReviewer Update
06 May 2020, 11:50Thanks for the response.
NC
Naomi C's update06 May 2020, 11:50
Reviewer Update
Thanks for the response.
NC
Naomi C's updateReviewer Update
08 May 2020, 08:53MTN paid back the money within two days. Thanks for swiftly responding to this post and also resolving the matter.
NC
Naomi C's update08 May 2020, 08:53
Reviewer Update
MTN paid back the money within two days. Thanks for swiftly responding to this post and also resolving the matter.