DJ
Dave J
1 reviews | Active since Nov 2010
09 Oct 2019, 11:29
MTN Double charges and then removes user from MyMTN system
MTN has double charged me by debiting my account after i had already paid the full invoice amount a week prior to debiting date. Now i try to log in the MyMTN page to verify and check my account, and it states i don't exist on the system. WHAT THE HELL IS GOING ON AT MTN!?!?!?! This is obsurb and ridiculous. If i don't get a senior manager to resolve this issue soon, i will simply lodge this with the SAPS.
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Replies (2)DJ
Dave J's updateReviewer Update
10 Oct 2019, 15:09This is somewhat shocking. I left URGENT message for the relevant person to contact me back and it seems its not an urgent matter to MTN.
DJ
Dave J's update10 Oct 2019, 15:09
Reviewer Update
This is somewhat shocking. I left URGENT message for the relevant person to contact me back and it seems its not an urgent matter to MTN.
DJ
Dave J's updateReviewer Update
11 Oct 2019, 08:45It's surprising how quick SP's like MTN will give you hell but when you leave messages for MTN to call you back ASAP because its a matter of urgency regarding credits, revesals, and more especially the fact that in February 2019 is was told that account was set to no debiting and i haven't had debiting issues for months then suddenly they debit again and get double the amount paid. Then suddenly they ignore you when you have given lots of time for them to call you back. The service i get from MTN compared to the service i get from Vodacom is horrific. Sometimes i think that maybe the little bit extra we pay with Vodacom is worth it as the after sales service is somewhat better.
DJ
Dave J's update11 Oct 2019, 08:45
Reviewer Update
It's surprising how quick SP's like MTN will give you hell but when you leave messages for MTN to call you back ASAP because its a matter of urgency regarding credits, revesals, and more especially the fact that in February 2019 is was told that account was set to no debiting and i haven't had debiting issues for months then suddenly they debit again and get double the amount paid. Then suddenly they ignore you when you have given lots of time for them to call you back. The service i get from MTN compared to the service i get from Vodacom is horrific. Sometimes i think that maybe the little bit extra we pay with Vodacom is worth it as the after sales service is somewhat better.