MTN double charge, then have no call centre to fix it

<p>So my wife is in hospital with my child and I am visiting for the full day. Sitting for 15 hours doing nothing can be quite daunting, so I decided to load some kind of data bundle onto my contract so that we can at least watch Netflix on my phone. While looking at the data options, I noticed that there was an unlimited 24 hour option for R40, so I thought it was the perfect option. It did sound too good to be true so I decided to closely monitor the data usage every 10 mins (despite his interrupting the series). When I started, my unbilled balance was standing on R703.07. Every 10 minutes I checked my balance and to my relief I noticed the unbilled balance remained at R703.07. So we break to get food, change nappies etc, and then before we start watching again I decided again to check my balance just to make sure I'm not somehow getting *****ed over. Just as I had suspected, my balance had now shot up over R850. This made me furious as the say one thing and do another. I immediately dial 808 to discuss this betrail. Their menu options have now changed and I need to listen to each and every menu option in order to find out how to speak to a billing consultant. It turns out there is no such option. I couldn't get hold of any consultants. This is a really poor service and when I have the chance to rate this service again I will certainly keep this in mind. Can someone from MTN fix this? </p>