1 reviews | Active since Jun 2017
MTN dont want customers
<p>Try and upgrade your phone.</p> <p>The hassles you have are legion</p> <p>That data they have is 17 years old</p> <p>They use service providers that do not know the mobile industry exists</p> <p>Their store service people are doffest in the country. Took 6 visits to understand what MTN were doing</p> <p>MTN will not communicate properly</p> <p>There is ABSOLUTELY no appeals process.</p> <p>You cant reach any management- who live on another planet</p> <p>Their service provider CCI are totally out od touch- sitting in Durban just waisting your time</p> <p>No wonder MTN faced a $4billion fine</p> <p>That have not learnt one thing from it</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike