Mtn dont see their mistakes but quick to see mine!

Good day

I made a paymemt of 4000 thats not reflecting on my account. I have been struggling with this problem now for a long time. My two refrences for this situation is: Dear Customer, Your query has been escalated with reference number 1- ********** 8831. Thank you for using MTN. Have a Yello day Dear Customer, Your query has been escalated with reference number 1- ********** 0384. Thank you for using MTN. Have a Yello day.

The rest of the outstanding balance will be paid by the 28th of March.

Please help me to get my lines active again as its my only form of work

As i stated I did pay 4000 already but its not on my account as yet. Mtn is still trying to find the payment. I have been sending proof of payment through a lot of times.

I would really appreciate it if my lines can be activated I already did pay 4000 and all other monies to be paid on the 28th.

Please assisit me