PL
Pieter L
1 reviews | Active since Aug 2011
30 Oct 2015, 13:31
MTN DONT REPLY TO EMAILS OR ANSWER PHONES
My MTN contract is expiring and it does not matter how hard I try to contact them I just get no replies. I want to cancel the contract completely and the only reply I got was a reply where they offer me 3 month's free if I don't cancel. What do they not understand? I do not want the contract anymore so please contact me and confirm the cancellation of the contract!
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MTN South Africa's replyOfficial
01 Nov 2015, 23:28Hello kimikat,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
MTN South Africa's reply01 Nov 2015, 23:28
Official
Hello kimikat,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike