PL
Pieter L
1 reviews | Active since Aug 2011
19 Jun 2015, 08:41
MTN DONT REPLY TO EMAILS OR ANSWER PHONE
I have tried EVERYTING possible to cancel my contracts but don't get any responses from emails or if I phone they just don't answer calls. According to their CEO on news24 they need 20 days to cancel and one need to pay for handset for remainder of contract. I have 5 months left and have given notice by sending emails to all their email addresses. I do get replies that they will get back to me but they DONT! What can I do? I think just stop their debit order?
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MTN South Africa's replyOfficial
24 Jun 2015, 13:47Hello kimikat,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Cancellations Department for urgent attention. Ref : #***.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Cancellations Department for urgent attention. Ref : #***.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
MTN South Africa's reply24 Jun 2015, 13:47
Official
Hello kimikat,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Cancellations Department for urgent attention. Ref : #***.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Cancellations Department for urgent attention. Ref : #***.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***