1 reviews | Active since Oct 2015
MTN DONT KNOW WHATS GOING ON
LAST WEEK FRIDAY I HAD AN URGENT MEETING WITH SARS AND NEEDED ACCESS TO THE INTERNET. BETWEEN 6AM AND 8AM THE MORNING I TRIED ALL MY MTN ****LES AND ROUTERS NONE OF WHICH SEEMED TO WORK. WHEN I CALLED MTN CALL CENTRE THEY WERE BLISSFULLY UNAWARE OF ANY PROBLEM AND ONLY WHEN I INSISTED SPEAKING TO THE TECH DEPARTMENT DID THE PERSON AGREE THAT BASED ON THE NUMBER OF COMPLAINTS RECEIVED THERE MUST BE SOME PROBLEM. WELL NEEDLESS TO SAY ONLY BY 15:00 LAST FRIDAY WAS MY INTERNET RESTORED AND I AM SURE THERE ARE 1000'S OF MTN USERS OUT THERE WHICH HAD THE SAME PROBLEM. MY ISSUE IS NOT ONE WORD OF APOLOGIES FROM MTN. THE FUNNY THING IS TODAY (WEDNESDAY 21 OCT) AGAIN I HAVE NO INTERNET CONNECTION TO MY SERVER IN TEXAS AND AGAIN I HAVE AN URGENT PROPOSAL THAT MUST BE SUBMITTED TOMORROW. since 17:00 TODAY AND NOW ITS ALREADY 23:00 AND STILL NO INTERNET. BEST I GO TO VODACOM TOMORROW AND GET ME ONE OF THERE DATA ****LES I SUPPOSE AS I AM NOW BEYOND IRRITATED WITH MTN
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.):
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no):
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.):
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no):
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***