FR
Francois R
1 reviews | Active since Feb 2013
25 Apr 2020, 11:51
mtn dont help the elderly DURING LOCK-DOWN. BAD MTN!
My dad is over 70 years old. Hes account is suspended. He paid the account I think 3 weeks ago and cant get proof of payment #SUSPENDED. He is home alone and cant travel so I can assist him #LOCK-DOWN. He cant call mtn #SUSPENDED. We need mtn to SWITCH HES ACCOUNT BACK ON ASAP. or contact him some how. Hes whatsapp works Thanks TELKOM router. He will NEVER upgrade with MTN again.
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Francois R's updateReviewer Update
30 Apr 2020, 10:01Problem was resolved after eventually getting hold of someone at the Sales extension. Its 100% normal for a company Sales department to be the first priority and always functional. Fortunately the lady that I could get hold of was very helpful, that was a good sign. Like magic the suspended line was re activated. Someone else from MTN called back the next day and assured me that they will look in to improving the procedure.
FR
Francois R's update30 Apr 2020, 10:01
Reviewer Update
Problem was resolved after eventually getting hold of someone at the Sales extension. Its 100% normal for a company Sales department to be the first priority and always functional. Fortunately the lady that I could get hold of was very helpful, that was a good sign. Like magic the suspended line was re activated. Someone else from MTN called back the next day and assured me that they will look in to improving the procedure.