MTN \Dont help pay as you go clients\""

Item: MTN South Africa
Rating: 2
Author: Mark A

I called 173 for assistance with Airtime and Data that vanished from my mtn pay as you go number. After alot of circling between menus i eventually I got through to a consultant who listen to my querie then told me since its data related I he will put me through to a data consultant which he did. The Data consultant then said he will put me through to the billing dep so they can pull a usage report. He put me through to the billing department who said if youre not a contract client we cant help you but you welcome to dial 173 again. I feel like iv'e been ****** by Mtn.

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Replies (1)

MTN South Africa's replyOfficial

07 Apr 2016, 07:24

Hello markant.sa,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please be advised that an escalation has been sent to our Pre-paid management to assist with the disappearance of data and airtime. A call back will be done during the course of today to advise further.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin.

MTN South Africa's reply07 Apr 2016, 07:24

Official