MTN DONT GIVE A TOSS ABOUT THEIR CUSTOMERS EXPERIENCING INTERNAL *****

We reported SIM CARD ***** on my wife's MTN account on the 7th of March 2021 for over R7,200.00 on the day that it happened at an actual MTN shop. Since then we have been sending emails to MTN non stop, and have continuously been phoning them and going into all the different MTN stores in our area without anyone doing a single thing to help us sort it out. When we look at the way that this ***** was done there is no way in hell that the perpetrators could have gotten away with it unless they are actual MTN staff members or else they have people internally assisting them After speaking to countless different staff members we suddenly realized what a HUGE problem this is and how many people are being affected. Whenever we tried to get hold of anyone in senior management, or in a position of authority we hit an absolute brick wall because everyone in management spends their lives ducking and diving behind their front line staff and you cant even get an email address for them, never mind an actual phone number In the meantime our phone gets switched off non stop, even though we are still paying the actual contract amount each month, and we are getting debit orders that they are trying to put through for over R8,000.00 on a monthly basis that is affecting our credit rating etc. Apart from that we get threats made against us where they tell us that if we don't pay the full amount we will end up being blacklisted. We also can't get out of the contract until the R7,200.00 for the ***** is paid so it's a never ending nightmare with no help from anyone of them. All they keep doing is pass the buck and duck and dive. I wouldn't wish MTN on my worst enemy and I can promise you that they would NEVER EVER GET AWAY WITH THIS IN ANY OTHER COUNTRY IN AFRICA THAT THEY OPERATE IN,