Mtn Dont do what they say

a previous compliant placed on the 11th of June about getting a phone repaired. I am still waiting<br> <br> Hello butcherman99,<br> <br> We apologise for the delayed response.<br> <br> Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.<br> <br> We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.<br> <br> As per our telephonic conversation the matter has been escalated to the HVRC (repair centre)team for urgent attention and to contact you directly with feedback and a way forward. You should be contacted by Eleanor Thomas shortly.<br> <br> Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.<br> <br> Regards<br> Yahya<br> REQ:*** <br> <br>