MTN - Dont do business with them.

Tried to upgrade as my contract term has come to an end. Went to the shop in Cape Gate, without signing anything, i was sent 2 Debit Order Mandate. This expired on my banking app as i wasnt told that i would be sent this request. Ive logged 2 remedy tickets, one on the 1st of May, which magically disappeared, and another one on the 5th. I was told this would be resolved within 48hours.

Ive called 083 135 a couple of times asking to escalate the issue. Asking to speak to a manager, ive been told i would be called back - nothing. Called through now again - told i must try again in a month.

Honestly, this is the worst experience. Would not recommend MTN. How can i cancel my contract? This company lacks structure and aftersales efficiency.