SL
Samantha L

1 reviews | Active since Sept 2016

08 Jan 2017, 15:44

Mtn Dont Care at All

<p>Nephew was ****med Wednesday with a brand new Samsung S7. He goes to the Service Provider he has his contract with for 6yrs and they REFUSE HIM ANY HELP TO BLOCK THE HANDSET USING THE IMEI NR. HE CANT MAKE A DAMN CASE BECAUSE HE NEEDS AN ITC NR FROM MTN. SO BIG UPS TO MTN FOR SUPPORTING ********* TO COMMIT *****. WHAT A BUNCH OF IDIOTS AT GOODWOOD N1CITY MTN. WHERE DO YOU TRAIN THIS PEOPLE. MTN SHOULD NOT BE IN BUSINESS </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply24 Jan 2017, 15:05
Official

Good day Samantha,

Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.

It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.

Please note that the number you have provided in this post ***) is not registered on our network and as a result we cannot view your sons account to assist further.

If you have note yet been assisted with this kindly please note that you the account holder will need to either contact 808 to request device backlisting or he send an email to *** and I will assist further with the process.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind Regards,

Tshepo M

REQ:***

Best regards,