1 reviews | Active since Feb 2015
MTN dont care about customer service!
<p>I posted a review about 1 GIG of data disappearing to which i did receive a reponse, BUT only due to complaining via Hello Peter. No i am in that situation again. After i emailed rep**** to my response, i have now still had no further reply, comments, follow up phone calls, after almost 2 weeks. MTN only seems to reply when you go via Hello Peter, so i am now trying again. Still very disgusted with the manner in which MTN has - no customer care what so ever !!!</p>
REQ: **********
Dear Alice thanks for your reply. I will await to receive the URL documents.
I do understand that - however, i am claiming that i never used the 1 gig data in a space 1 "night". I was not even on my phone at the time in question, and all the applications had been shut down on my phone, which i have been doing since the onset of smart phone. I have never had this happen before!! Please investigate this further on your side. Your team cannot just " keep on saying to clients that it was applications that were not shut down correctly". I do not use U tube, watch movies etc on my phone so beside the phone doing automatic updates during the mid night hours, while im sleeping that is the only way data will be used on my phone, AND the use of 1 gig for this is just NOT possible. I would please urge for further investigation into this.
Thanks and regards
Belinda
REQ: **********
Dear Alice thanks for your reply. I will await to receive the URL documents.
I do understand that - however, i am claiming that i never used the 1 gig data in a space 1 "night". I was not even on my phone at the time in question, and all the applications had been shut down on my phone, which i have been doing since the onset of smart phone. I have never had this happen before!! Please investigate this further on your side. Your team cannot just " keep on saying to clients that it was applications that were not shut down correctly". I do not use U tube, watch movies etc on my phone so beside the phone doing automatic updates during the mid night hours, while im sleeping that is the only way data will be used on my phone, AND the use of 1 gig for this is just NOT possible. I would please urge for further investigation into this.
Thanks and regards
Belinda