MTN - Don't care

I have been a customer since the early days of 1998. Last year Jan I ended contracts and went over to Pay as you GO - keeping the same number that I have have for over 2 decades.

Every month I still get a new debor order raised for contract, despite spending hours on calls to the call center. I have logged tickets on the web portal. I have spent the equivalent of a month over the past year, speaking to people about the 'contract'. No resolution. I have made a spectacle of myself, totally out of character, as I was pushed in desperation to shout like a madman. There were countless emails sent back and forth. Everytime I have to start from the beginning. Have been promised refunds for the debits that have gone through, and bank charges for those times that the erroneous (*****ulent) debit orders did not go through. FNB charges me R105 for every rejection. Nothing.

Have got hold of an area manageress's whatsapp number and communicated all over again - for the last 4 months. Promises of being sorted, yet it still persists. I have over 20 different reference numbers - tickets ranging from call center, retentions department, legal department and customer care over the past year.

At one stage I requested copies of the calls - you know the 'Please not all our calls are recorded' - got confirmation about which calls on a facebook chat from MTN -and then two month's later after repeatedly asking for those calls, was told that the calls came back "Invalid" I am convinced that they are not wanting to share any of those calls, as it shows how despondent the staff are with the way things are going.

It has now reached the point where I have letters confirming that there is no account and no arrears, however there is an external collections process and still a new debit order was raised just last night. No one I speak to can confirm where they are raised from and insist that there is no account.

Adverse listings on ITC and other bureaus> No refunds on monies collected in error or bank charges. Negative showing with my own bank, due to rejections etc. = Non payment - slow payer etc.

In all my dealings I have given proof, banking details, and jumped through all the hoops and still the problem persists. No answers on refence numbers and when I follow up on one, I am told that it is closed. I need some executive to go through the process with me and pay back some fees, to have a proper conversation with a client they have treated like dirt. This is ***** and frankly driving me a little insane. I can accept one slip up or two, but for over 12 months, it is ridiculous.