MTN dont cancel contracts and bill clients out
As quoted below, MTN claim to not have charged me for the ******** monthly after I cancelled the contract. They officially debted the monthly fees 2 days ago and have not refunded me. Please be aware clients, even in writing they lie and don't follow policy.<br> <br> \Hello Ashlin.ds,<br> <br> Thank you for your post<br> <br> We apologize for the delayed response and for any inconvenience incurred.<br> <br> The line has been migrated to prepaid, a billing query has been logged for late cancellation reference number: ***.<br> <br> We sincerely hope that the above is in order and that we are able to restore your faith in us.<br> <br> Kind Regards<br> Siphumezo<br> REQ:*** <br> <br> <br> \""
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MTN South Africa's replyOfficial
06 Apr 2016, 20:14Hello Ashlin.ds,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that there was a delay with the credit to be passed into your contract account,will do a follow up tomorrow and that should take within 5 to 7 working days for the credit to be passed.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that there was a delay with the credit to be passed into your contract account,will do a follow up tomorrow and that should take within 5 to 7 working days for the credit to be passed.
warm regards
mike
REQ:***
MTN South Africa's reply06 Apr 2016, 20:14
Official
Hello Ashlin.ds,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that there was a delay with the credit to be passed into your contract account,will do a follow up tomorrow and that should take within 5 to 7 working days for the credit to be passed.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that there was a delay with the credit to be passed into your contract account,will do a follow up tomorrow and that should take within 5 to 7 working days for the credit to be passed.
warm regards
mike
REQ:***