KD
Kelz D
1 reviews | Active since Jan 2014
19 Feb 2015, 09:13
MTN don't want to pay my claim
MTN ONLY reply on Hello Peter to make yourself look good but im still waiting for my phone and no one has contacted me for anything? I MADE THE PAYMENT ON MY SIDE, WHEN I PHONED THEY KEEP TELLING ME THAT THE PHONE IS A REPAIRS. WHEN I PHONE REPAIRS THEY TELL ME MTN INSURANCE DIDNT PAY THE REPAIR COST. WHY THERE IS NO PROBLEM WHEN I PAY THE INSURANCE EVERY MONTHS NOW WHEN I WANT TO CLAIM THAT DONT WANT TO PAY. This will officially be my last with MTN and I hope im not the only one that feels this way.
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Replies (1)
MTN South Africa's replyOfficial
03 Mar 2015, 13:56Hello Kels 05,
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Kind regards
Veronica
REQ:***
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Kind regards
Veronica
REQ:***
MTN South Africa's reply03 Mar 2015, 13:56
Official
Hello Kels 05,
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Kind regards
Veronica
REQ:***
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Kind regards
Veronica
REQ:***