RT
Riaan T
1 reviews | Active since Apr 2015
22 Apr 2015, 13:16
MTN don't respond to customer complaints
I logged a complaint with MTN regarding my phone that was faulty,<br> its been 3 weeks now and still no reply from MTN.<br> <br> What is going on ?.<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
06 May 2015, 12:51Hello Riaan Taylor,
We do apologize for the delayed response and for any inconvenience caused. It was never our intention to have dissatisfied you in any way.
We've had a look at the bookings done for you and see that you requested the original unit to be sent back as you did not want a refurbished device.
Kindly note that the refurbished unit replacement is the procedure set by the manufacturer. Any customer that books in a faulty Blackberry is then issued with another unit that had the same problem and was repaired by Blackberry's own repair team to ensure the highest quality of work is done on the unit.
MTN merely adhere's to the manufacturer's policies relating to their devices being repaired.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the delayed response and for any inconvenience caused. It was never our intention to have dissatisfied you in any way.
We've had a look at the bookings done for you and see that you requested the original unit to be sent back as you did not want a refurbished device.
Kindly note that the refurbished unit replacement is the procedure set by the manufacturer. Any customer that books in a faulty Blackberry is then issued with another unit that had the same problem and was repaired by Blackberry's own repair team to ensure the highest quality of work is done on the unit.
MTN merely adhere's to the manufacturer's policies relating to their devices being repaired.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply06 May 2015, 12:51
Official
Hello Riaan Taylor,
We do apologize for the delayed response and for any inconvenience caused. It was never our intention to have dissatisfied you in any way.
We've had a look at the bookings done for you and see that you requested the original unit to be sent back as you did not want a refurbished device.
Kindly note that the refurbished unit replacement is the procedure set by the manufacturer. Any customer that books in a faulty Blackberry is then issued with another unit that had the same problem and was repaired by Blackberry's own repair team to ensure the highest quality of work is done on the unit.
MTN merely adhere's to the manufacturer's policies relating to their devices being repaired.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the delayed response and for any inconvenience caused. It was never our intention to have dissatisfied you in any way.
We've had a look at the bookings done for you and see that you requested the original unit to be sent back as you did not want a refurbished device.
Kindly note that the refurbished unit replacement is the procedure set by the manufacturer. Any customer that books in a faulty Blackberry is then issued with another unit that had the same problem and was repaired by Blackberry's own repair team to ensure the highest quality of work is done on the unit.
MTN merely adhere's to the manufacturer's policies relating to their devices being repaired.
Regards
Tim
MTN Complaints Management Team: REQ:***