CS
Craig S

1 reviews | Active since Oct 2015

21 Oct 2015, 10:40

MTN don't give a damn

I received an invoice for August for my data contract that was R2400 more than normal. I went to enquire about it and was told that I would receive a detailed report of the data usage withing five working days by a very helpful agent at Northgate branch named Yonela. I have since been back twice to find out what's going on to be told that nothing has come back and I must just wait.<br> Then I receive an email with the breakdown of how much data I used and how much it cost (which I know, I paid for it!!!!), but still no details on where the data was used.<br> I am very angry and don't know what else I can do!! Mtn couldn't care because there is no way to contact anyone that can actually tell me what is going on. I also know several people who have had the same problem and months later it is still not resolved.<br> Mtn are ******s that need to be stopped!!!<br>

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Replies (1)
MTN South Africa
MTN South Africa's reply24 Oct 2015, 08:26
Official
Hello Craigshelver,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

I have emailed you the report that details the sites visited as per your request.

Regards
Thabelo
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