1 reviews | Active since Oct 2015
MTN don't give a damn
I received an invoice for August for my data contract that was R2400 more than normal. I went to enquire about it and was told that I would receive a detailed report of the data usage withing five working days by a very helpful agent at Northgate branch named Yonela. I have since been back twice to find out what's going on to be told that nothing has come back and I must just wait.<br> Then I receive an email with the breakdown of how much data I used and how much it cost (which I know, I paid for it!!!!), but still no details on where the data was used.<br> I am very angry and don't know what else I can do!! Mtn couldn't care because there is no way to contact anyone that can actually tell me what is going on. I also know several people who have had the same problem and months later it is still not resolved.<br> Mtn are ******s that need to be stopped!!!<br>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have emailed you the report that details the sites visited as per your request.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have emailed you the report that details the sites visited as per your request.
Regards
Thabelo
REQ:***
