MTN don't follow the correct Channels and now I must suffer

<p>In August 2015, I called Velocity (MTN Direct) for my 24 month contract Upgrade. The consultant persuaded me to take a Cellphone I was not happy with. Last minute, I changed my mind and cancelled the cellphone with Velocity (MTN Direct). The courier was then sent with the phone still and I then refused to accept the parcel (cellphone). </p> <p>A month after this, I noticed on my invoice that the "new" subscription charges were put through. Even though I never actually upgraded and accepted the new cellphone. I immediately call Mtn and they retified the mistake. Reversing the new Subscription Charges. </p> <p>Today, I went into a Branch to Upgrade my 24 month contract and was refused. Due to the Upgrade I took in August 2015. This is incorrect!!! I cancelled that Upgrade!!! And they asked to paperwork on this cancellation.</p> <p>How can I have paperwork if everything was done over the phone? I never signed for the New Cellphone from the courier because I didn't want it. </p> <p>Now, I have been on the phone to MTN for hours with no luck. I have dialed "200" and "808" form my phone and the person on the other side say they can't help me, and ask me to phone yet another number. </p> <p>My cellphone that I have needs to be replaced, I have had it over 5 years. Now if I didn't take the "Upgrade" and Velocity was *********** in putting through the correct paperwork and following the correct procedures, why must I suffer in Upgrading my Cellphone?</p> <p>I have a 9 month child and it very important to have a reliable Cellphone. In case of emergencies!!!</p>