1 reviews | Active since Feb 2010
MTN DON'T CARE ABOUT THEIR CLIENTS
IN FEB 15 I CALLED MTN CUSTOMER CARE ON 173 TO COMPLAIN ABOUT WHY IS MY 500MB OF DATA BEING SPLIT BETWEEN NORMAL DATE AND MIDNIGHT EXPRESS AND I WAS TOLD BY AN MTN 173 CONSULTANT NEVER TO BUY DATA FROM FNB, I THEN LAID COMPLAINT WITH FNB , THEY SEND ME A REPORT THAT I HAD TO SENT TO MTN TO INVESTIGATE, THEN I CALLED MTN AGAIN THEN I WAS TRANSFERRED TO LUWANE PEARSON SHE FORWARDED MY CALL THE TECHNICAL DEPARTMENT THEY GUY I SPOKE TO SAID HE WILL INVESTIGATE THEY GUY NEVER GOT BACK TO ME THEN ON THE 17/03/15 I SENT LUWANE AN EMAIL REQUESTING AND UPDATE, THEN SHE CALLED TO TELL THAT THE TECHNICAL GUY SAID I MUST REQUEST FOR MY URL RECORDS THEN LERIZE JOHNSON GOT IN TOUCH WITH ME SHE THEN ASK NISHE MOKOENA TO SENT ME THE FORM WHICH I RECEIVED ON THE SATURDAY 04/04/15 I FILLED OUT THE FORMS AND SUPP**** ALL THE DOCUMENTS THAT WAS REQUESTED I THEN FAXED THE DOCUMENTS TO CHRIS DOBSON ON *** ON 08/04/15, THEN I EMAIL LERIZE AND LUWANE TO INFORM THEM THAT I DID FAX THE DOCUMENTS TO CHRIS DOBSON, I DID GET A REF NUMBER ***. TILL TO DATE I AM STILL WAITING FOR MTN TO RESPOND. MY DATA STILL GETS DEPLETED VERY FAST. THIS IS RIPPING ME OFF, I HAVE BEEN WITH MTN SINCE 1998.
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly be advised that the matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly be advised that the matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
