Mtn don't care about the customer !!!

<p>Hi . I've been a loyal customer to MTN for over 20 years . I have 3 separate contacts with a total of 4 lines and 2 prepaid Mtn also . Yesterday I upgraded on cue my contact for my daughter as a surprise gift for excellent school results . I choose an iPhone 7 in silver . Like most fathers I got the colour wrong as teenagers are fussy . So early this morning I got to Mtn to please exchange for different colour . Consultant had mentioned 7 day return policy - if unhappy with phone . I'm informed can't exchange as I choose the colour and return policy is for faulty device only - Phone has not even been set up as she doesn't like colour . Maybe this is correct according to the law , but where is the personal touch for the customer WHO has been loyal for over 20 years . Where is the customer service ????? MTN - you have lost a very loyal customer . As it becomes feasible I will port all my numbers to a diffferent service provider Because you' ll don't provide any service .Highly ****ed off by total lack of assistance.</p>