MTN DON'T CARE ABOUT LOYALTY & SERVICE

<p>I have been with MTN since 1993, tried to do a upgrade two years ago but no service. Tried again this year but again what I was offered after they messed up the previous time I was disappointed. I have spent thousands since 1993 but they only care about the past two years. When I explained why I moved because of no service they did not care. I was willing to try again but again the service was a let down. Why must I suffer because of MTN's past mistakes. When I said I will then have to move...they did not care....business must be good for them. My last liason was as follows.....I have waited for two weeks for someone from Management to contact me with regards to why I am unhappy. I finally received a call today at 15h23 on the 25th of May 2016 but was let down again. A gentlemen by the name of Thabmg called me but as I was trying to get his surname, the phone was put down????? When I asked him if he was a manager he said no but he will speak to his supervisor…Mr Mbuso but I told him that I did put in the previous mails that I we like to speak to Mr Mbuso’s Superior. I told him I am frustrated because I feel that no one reads my complaints and the person I request to contact me does not. I am tired of waiting for Management to contact me or to resolve my query. Please where can I get SERVICE, this is a disgrace…..no one does there homework or tries to resolve problems efficiently and professionally. ENOUGH IS ENOUGH…….I am so upset that I honestly have had enough……MY FINAL EFFORT AND REQUEST IS THAT MANAGEMENT IN YOUR RETENTIONS CONTACT ME URGENTLYN – NOT CALL A AGENT OR SUPERVISOR…AS I HAVE BEEN DOWN THAT ROAD AND NOTHING IS DONE. </p>