1 reviews | Active since May 2010
Mtn don't care
This complaint was also logged two weeks back. Mtn didnt contact me or resolve the problem. I am going to stop my debit order then we can resolve rhe matter in court. I migrate to the MtnChoice top up as the consultant at the Mtn store told me I could buy data with the R200 received every month. That was ideal for me as I only use data for Internet and WhatsApp. After I got my first money I could buy data with the money. Went backwards and forwards to the Mtn store logging calls wasting hours of valuable time. The promise to put me back to my previous package but after 2 months still nothing happened. Still they paying me in R200 worthless money I don't want. I have several ref no ***, ***, ***, ***, USD:***. I already lost more than 1 gig data with the migration process and R600. Mtn is *** from me with their **** and promises. I am really disappointed how they treat me as I am a loyal customer for more than 15 years. Think it's time to move on.
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the store management for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the store management for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
