TS
Thavanathan S
1 reviews | Active since Nov 2010
04 May 2015, 12:02
MTN DON'T ANSWER THEIR 808 NUMBER TO CANCELL CONTR
I'M AT MY WITS END. I HAVE TRIED SINCE 29/04/2015 TO CANCELL MY CONTRACT VIA THE 808 CALL CENTRE NR. BUT ALWAYS LEFT HANGING FOR HOURS. THIS MORNING THE CALLS WERE CUT AFTER ABOUT 20 MINS EACH. I'VE ALSO SENT EMAILS AND SMSES AND GOT NO ACKNOWLEDGEMENT. THIS IS THE LOWEST ANY COMPANY CAN STOOP TO TO KEEP CLIENTS,I.E, TO DEFAULT AND GET TRAPPED IN. TO MTN, MY NAME IS MR.T.SOOBRAMONEY. MY CELL NR IS ***. PLS CALL ME OR ACKNOWLEDGE MY CORESSPONDENCE. PS. THE MTN STORES IN SHOPPING CENTRES ALWAYS INSIST ON US CANCELLING USING THE 808 NR.
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Replies (1)MTN South Africa's replyOfficial
13 May 2015, 15:42Hello deva,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records it does reflect that a cancellation request has been sent to the relevant department and you have spoken to one of our consultants.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records it does reflect that a cancellation request has been sent to the relevant department and you have spoken to one of our consultants.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply13 May 2015, 15:42
Official
Hello deva,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records it does reflect that a cancellation request has been sent to the relevant department and you have spoken to one of our consultants.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records it does reflect that a cancellation request has been sent to the relevant department and you have spoken to one of our consultants.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
