HP
Henry P
1 reviews | Active since Jul 2011
09 Jun 2015, 13:19
MTN don't answer call centre e-mails or telephone
My cell contract is coming to an end this week so as these contracts go you have to cancel them otherwise MTN will keep charging you till the end of time. I have send e-mails to the help desk on different e-mail addresses. I have even logged queries on my Service Provider account portal. I called them today after an hour listening to the **** whistle because no one is picking up, i am fed up and if there was any doubt if i should renew it is gone. This is such bad service it makes you sick.
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MTN South Africa's replyOfficial
11 Jun 2015, 10:50Hello henrypie,
Thank you for your post.
Please accept our apologies for the inconvenience caused. We are sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our customers.
Your request to cancel the contract has been forwarded to the relevant department and they will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience caused. We are sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our customers.
Your request to cancel the contract has been forwarded to the relevant department and they will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
MTN South Africa's reply11 Jun 2015, 10:50
Official
Hello henrypie,
Thank you for your post.
Please accept our apologies for the inconvenience caused. We are sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our customers.
Your request to cancel the contract has been forwarded to the relevant department and they will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience caused. We are sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our customers.
Your request to cancel the contract has been forwarded to the relevant department and they will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***