MTN DOING CREDIT CHECKS *******LY
<p>I had a terrible experience with MTN... I currently have 2 contracts with MTN and yesterday 08/03/2017 a representitive called me and offered me an early upgrade and I listened to what they lady had to say but I was not interested and I never agreed for her to do an ITC check or an enquiry on my name. Today when I logged on to my transunion site I noticed they done an itc credit application but I did not agree to anything because I am currently in application process with a Home Loan and they gave me strict instructions not to apply for anything else... Besides that i personally dont want my credit scoring going down because of all this enquries and here mtn goes and do checks without my consent. I am going to report MTN to the NCR because this enquiry can cost me I higher interest rate with my Home Loan or with any other credit I would like to apply for in the future.</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that this has been escalated to the relevant management team to take corrective measures in accordance with our service level agreements.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that this has been escalated to the relevant management team to take corrective measures in accordance with our service level agreements.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***