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sizwe H
1 reviews | Active since Feb 2016
15 Feb 2019, 06:03
MTN doing as they please with our data
This morning I loaded a 2gb data bundle (weekly) for R100. Then within 30 seconds it tells me data Bundle is almost depleted, then all of a sudden it’s vanished. This is unfair. I had just woken up, and then poor gone, I was not busy downloading, or updating anything as I do that at work with WiFi. I call the call center and they can’t help me.
I am highly upset, we spend a lot of money on data, now to have this ******* happen is not fair at all, not at all. I demand a refund or some sort of compensation, this is not on.
I want my money back, this is not fair, I have been a client for 10years and this is not how you treat your clients, come on MTN.
Im highly upset
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Replies (1)
MTN South Africa's replyOfficial
15 Feb 2019, 09:56Good Day Sizwe
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that we checked the records and it shows that the 2GB bundle was used up.
Please note that we tried to reach you on the contact number provided on this post but unfortunately there was no answer.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that we checked the records and it shows that the 2GB bundle was used up.
Please note that we tried to reach you on the contact number provided on this post but unfortunately there was no answer.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply15 Feb 2019, 09:56
Official
Good Day Sizwe
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that we checked the records and it shows that the 2GB bundle was used up.
Please note that we tried to reach you on the contact number provided on this post but unfortunately there was no answer.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that we checked the records and it shows that the 2GB bundle was used up.
Please note that we tried to reach you on the contact number provided on this post but unfortunately there was no answer.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,