MTN doest help you to fix device if on a contract

Seems MTN is refusing to be of assistance if you cannot provide them with proof of purchase on your device even whilst you have a contract with them already paying for the device.<br> <br> If no one is willing to assist I will cancel my monthly payments as it seems no one have record/documents to assist me in repairing my device so it means I owe you nothing and that my money paid in fact is ******.<br> <br> I will be sending a report t the ombudsman as well as you are *****ing my money and not providing me with a service.