MTN doesn’t want to cancel my contract for no reason

MTN is ignoring my request to cancel my data contract by stalling and playing hide a sick, this has left me wondering if they are so desperate to milk every cent from me for as long as they can. I have 3 contract with them and I have been on contract with them for more than a decade.

I had a data contract that was due for an upgrade and I had no intention to upgrade, their retention department phoned me and convinced me to take a SIM only data contract, they told me that i can cancel it anytime without any penalties. They confirmed again that indeed I can cancel it without penalties when I called them, they purposely cut the call and didn’t bother to call back when I was in a process with them to cancel. I have sent endless emails to cancel and no one is assisting me, the last time I was even asked to provide my security details via the email.

I have been trying to cancel the data contract since May. Can you please cancel my data contact and refund me the funds that you have billed me after my initial notice of cancellation. Your conduct is now putting me in a situation where I doubt that I will every trust you to upgrade my other two contacts due to the way you are treating me.

It seems like customer service doesn’t exist anymore with MTN. Please treat me fairly as your customer, is this too much to ask?

Your phone lines are recorded, so you can double check the authenticity of my story and here for yourself.