sN
shahil N

1 reviews | Active since Jun 2011

22 Jun 2015, 08:21

MTN doesnt want to Cancel My Contract

My Contract term ended at the end of February 2015, In the Beginning of April i contacted the 808 Call center to cancel and was advise it would be done in 7 days, this has not been done, i have called the 808 number almost every 2nd week with no success, i have also been to The GLEN branch MTN store and still no success. i get told every time that a representative from the cancellation department will call me. i received two calls and was advised on both that my contract is been cancelled as we speak.. this has not been done. i have now received my top-up data and airtime for the month. i have now decided to place a Stop order on my entire MTN Account and will do an EFT for my 2nd contract as i cannot pay another months contract subscription.<br> <br> Regards

0
Replies (1)
MTN South Africa
MTN South Africa's reply22 Jun 2015, 09:54
Official
Hello snana,

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN.

Please be advised that your query has been transferred to the relevant functional unit for resolution.

Warm regards,
Makhanani
MTN Service Provider
REQ:***