kM
katlego M
1 reviews | Active since Jul 2015
23 Jul 2015, 14:41
mtn doesnt want to cancel my contract
My contract with mtn expired in april and other one in may but mtn continued billing from my acvount then i stopped debit order now i get the messages that my account is in errears and i tried several times to cancel it but i cant get hold of them through their customer service and im scared that they can blacklist me for nothing please help my number is *** katlego mabowa
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Replies (1)
MTN South Africa's replyOfficial
31 Jul 2015, 12:08Hello katdoll16,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Your request has been forwarded to the relevant department to contact you and advise you of a way forward. Kindly note that your account will need to be up to date before a cancellation can be done.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Your request has been forwarded to the relevant department to contact you and advise you of a way forward. Kindly note that your account will need to be up to date before a cancellation can be done.
Regards
Mary
REQ:***
MTN South Africa's reply31 Jul 2015, 12:08
Official
Hello katdoll16,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Your request has been forwarded to the relevant department to contact you and advise you of a way forward. Kindly note that your account will need to be up to date before a cancellation can be done.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Your request has been forwarded to the relevant department to contact you and advise you of a way forward. Kindly note that your account will need to be up to date before a cancellation can be done.
Regards
Mary
REQ:***