MM
Mmamotho M
1 reviews | Active since Sept 2016
19 Jul 2019, 10:04
MTN DOESNT VALUE ITS CLIENTS.
I mistakenly bought airtime on my FNB app and entered 1 incorrect number so I called CUSTOMER CARE spoke to a very rude young man then requested to speak to his supervisor Merilyn Pillay whom asked me to email her my statement as proof of purchase I immediately sent it then emailed her again to do a follow up as she said she would call me as soon as she got my email...I haven't received any communication from her since day 1 and I am totally not happy with what has transpired I'm even willing to port out my number to Telkom...MTN DOESNT VALUE ITS CLIENTS.
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Replies (2)
MTN South Africa's replyOfficial
22 Jul 2019, 13:41Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query has now been resolved as per our telephonic conversation.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query has now been resolved as per our telephonic conversation.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply22 Jul 2019, 13:41
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query has now been resolved as per our telephonic conversation.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query has now been resolved as per our telephonic conversation.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MM
Mmamotho M's updateReviewer Update
22 Jul 2019, 13:48Good day
Thank you so much to Nompumelelo for the call I wish all our agents can be just like you dear If only I could have taken your details and send you flowers as a token of appreciation...Thanks a Million.
Thank you so much to Nompumelelo for the call I wish all our agents can be just like you dear If only I could have taken your details and send you flowers as a token of appreciation...Thanks a Million.
MM
Mmamotho M's update22 Jul 2019, 13:48
Reviewer Update
Good day
Thank you so much to Nompumelelo for the call I wish all our agents can be just like you dear If only I could have taken your details and send you flowers as a token of appreciation...Thanks a Million.
Thank you so much to Nompumelelo for the call I wish all our agents can be just like you dear If only I could have taken your details and send you flowers as a token of appreciation...Thanks a Million.