Mtn doesn't response to messages. Lost my phone while sent in to be repaired

I am disgusted with the service I am receiving from Mtn!!! I feel I need to TAKE MY 3 CONTRACTS I have with Mtn, to another service provider that actually values my time and money. This is all the messages I have had to send on hellopeter with one reply from Mtn. So say my phone is repaired and that Mtn Tygervalley. Tygervalley has not record of my cellphone being sent there. I was then promised on Thursday that Mtn Tygervalley's manager will follow up and call me back on Friday... It is now Saturday.

Nikki K | 26 Sep 2019, 16:11 11 days after upgrading phone breaks! Month and half later still in repairs. Only now no one know where phone is!!!!

Nikki K | 26 Sep 2019, 16:11

Today I called Mtn Tygervalley again about my cellphone that has been sent to the store. They have no record of any cellphone. As you can see I am also no longer getting any response on my first post about my cellphone. I am very fed and and annoyed with the service I am getting from Mtn.

23 Sep 2019, 11:10 I upgraded my cell phone contract to The CAT S31 with MTN at MTN Tygervalley store on the 6 August 2019. 11 days into the contract the speaker becomes faulty and the sim card no longer wanted to read on the phone. I took the phone back to MTN Tygervally on the 18th August 2019 to be repaired. On the 26th I called MTN Tygervalley I was then told that I had to give 14 working days and then should the phone not be fixed I can cancel my contract. (I have this recording on this call made on my phone) After 14 days I went back to MTN tygervalley. telling them I have still not received any feedback regarding my phone. I told them I would like to cancel the contract as I was told I could. The manager of the store came to me and even after I played the recording to her. She processed to tell me he has no authorisation to do so. I need to email her the voice recording and Monday morning she will follow up. After a week I called the repair centre directly. I processed to tell that person about the recording and I would like to cancel my contract as it had now been a month. She told me she understood and said she would transfer me to the cancellation department. I was then transfer explained my whole story only to be told I was transfer to the call centre as cancelation has closed for the day, I must call on Monday. I then left it for a few day more in the hope it would be fixed. By today 23rd September 2019 I have still recived no feedback regarding my phone. I phoned MTN Tygervalley again, however I never got through to the shop, it just rings. After calling The repair centre 3 times. The first time I called, I got hung up on. The 3rd time I was on hold for almost 20 minutes. The got through. Only to be told she can not help me they are offline. I am fed up now this all the excuse. I pay the cellphone contract which included the phone. When I then said that I want to pay a lesser amount I was told I don't pay for the phone with MTN, it is will CAT. I did not sign a 3 year contract with CAT. I signed with MTN. ALL I want from MTN Is a working CAT phone or to cancel my contract so that I can get a new phone. I am using my old phone now, which has a cracked screen, hence the reason I upgraded! Now I just feel like changing service providers and going else where with my money.

23 Sep 2019, 16:53 Good day Mrs Nicola A De Klerk Thank you for taking time to raise your concerns with MTN. Kindly accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. We have checked with Warehouse the Device is send back to the store. Kindly visit or contact the store for follow up. Thank you Warm Regards Zamokuhle Ngubane MTN 23 Sep 2019, 21:23 Thank you for the reply. I have tried a number of times to get hold of the store. The phone just rings and rings. I do not live in the area of the store. So if I go into the store I would like guarantee that my phone is ready to be collected. I would also like to find out what is going to be done with the fact that I paid a month for my phone with the contract but did not have my phone.

Private Reply Nikki K:

25 Sep 2019, 13:04 Hi contacted Mtn Tygervalley today. To be told that the phone is not in their store. I am constantly being told one this frm one side and then another thing from another side. Kindly get facts in order and solve this issue. I gave my phone in on the 18th of August. 11 days after a contact upgrade. And I am still waiting, while being charged for all your services I am not actually getting.